FAQ
Questions about Vercano’s services.
Scope, ownership, monthly work and delivery timing.
Websites
Questions, answered
Do I own my website?
Yes. Your website belongs to you and you keep your domain.
What is included each month?
Website monthly covers hosting, care and updates on every plan; Growth and Dominate also include ongoing local SEO (Google Business Profile management, blog posts, ranking reports). CRM monthly covers your custom CRM, automations and the services in your tier. SMS and calls are billed at cost.
Is SEO management included?
Every website includes keyword research and on-page SEO from day one. Growth and Dominate also include ongoing local SEO: Google Business Profile management, blog posts and monthly ranking reports.
Sales systems
Questions, answered
Are scripts customized?
Yes. Scripts and playbooks are tailored to your company and trade.
What printed books are included?
Sales Playbook includes one custom-branded book. Sales Team Install includes branded books for up to five reps.
What does rep development include?
Scripts, playbooks, rep onboarding resources and call reviews as defined by the scope.
CRM and automation
Questions, answered
What platform is used?
A custom CRM, configured around the company and trade.
Is there a free trial?
Every custom CRM plan starts with a 14-day free trial. If you don't continue after day 14, the trial account may be closed.
Are SMS and calls included?
Usage is billed at cost separately from monthly package pricing.
Will it replace dispatch software?
Not necessarily. We review the tools and exact workflow before promising a connection or replacement.
Scope and timing
Questions, answered
How long does the build take?
Websites take about 1 week for any package. Sales playbooks take about 2 weeks to build; printed books then take about 12+ days to print and ship. CRM & automation takes 1–2 weeks, depending on how your pipelines and automations are structured. A Full Business System takes about 3 weeks. Printed sales books ship separately and arrive after launch. Timelines depend on how quickly we receive your content, photos and access to your domain.
How do I pay?
By invoice after package and scope approval. No payment is collected on this website.
Are packages month-to-month?
Yes, after setup. Payment plans are available for Full Business System; options are discussed on the strategy call.
Is bookkeeping available?
Bookkeeping is coming soon. The waitlist is open, with no announced pricing.
Start with your current website.
A free review of your site, Google presence and lead follow-up.